Frequently asked questions
Shared Hosting

What is Shared Hosting?

A Shared Hosting is a hosting type where the multiple websites are hosted on a physical server, each sharing common server resources. Whereas, the cPanel is the web-based control panel that is being provided to the clients by the providers to manage the hosting aspects and derive reports.

Does Shared Web Hosting include Email Hosting as well?

Generally, if you sign up for a web hosting package, email service will be included.

Will you transfer my existing websites from my old Web Host?

Yes, we'll transfer cPanel to cPanel accounts for free within the first 30 days. If you require transfers outside of this window, we can do it for a fee, or provide you with resources on how to do this yourself.

Do you provide SSH access?

We can provide Jail SSH access temporarily.If you want to use Full SSH access you must buy VPS Hosting Plan.We can install Centos Web Panel for free and you will have full VPS Server access.


What is a domain name?

A domain name is your website name. A domain name is the address where Internet users can access your website.

Which domain should I buy?

Your domain name is how people find you online, so choosing the right one for your website can seem overwhelming at first. But don’t get intimidated — as the largest domain registrar, we’re here to help you get online.

What are some tips when choosing a name?

Search for a domain name that's easy for people to remember and spell. This approach can help establish your brand and credibility. Unless your brand name is already well established, purposeful misspellings will just confuse potential clients and website visitors.

What if I need help choosing the right domain?

If you're still feeling stumped in your domain name search, you can reach out to our amazing support team, who are always on standby to talk to you and help you with your domain name registration.

VPS Hosting

What is VPS hosting?

A VPS is an emulation of a computer, also known as a virtual private server, that lives within a parent server and shares resources with other virtual servers. This parent server splits up portions of itself for other virtual servers through software called a hypervisor.

A VPS instances can store multiple sites, email, DNS, databases, users, but most importantly these aspects can be managed through an easy to use control panel. Since a VPS is a simulation of a physical server, it also provides SSH/SFTP and Root access, allowing for libraries, modules and other services to be configured.

You'll have control to resize your server to accommodate for sudden spikes in traffic or scale down for post-seasonal businesses. By resizing you’ll be able to upgrade or downgrade your VPS instance allowing you to pay for only what you use.

Which VPS should I choose?

You don’t have to hire an expert to find VPS server that is right for you. Your current hosting provider can provide details about your OS, CPU, RAM and disk usage to help you make an informed decision.

If you are new to hosting or don’t know your current set up, contact our helpful Solutions Architects! Our team of experts is waiting 24/7/365 to assess your needs and make those tough decisions for you. Get used to a group of experts on your side!

How many websites can I host on a VPS Server?

The beauty of having an environment that can expand is that you can upgrade your Cloud VPS at any time. Consequently, your server has limitless abilities to host as many websites as you would like.

Are all VPS hosting plans managed?

Yes, by default all of our servers come managed! Our servers are configured with a Fully Managed image using your choice of cPanel/WHM or Plesk control panel.

Management level is determined by which server image is being used. If desired, you can customize your desired level of management level. View full details of our management tiers here. We’re confident we’ve got you covered!